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Personal Data and Cookies Charter

Welcome to the website  https://www.total.com.my. By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the Personal data and cookies charter (the “charter”) and our terms and conditions of use. Please note that other terms and conditions and Personal data and cookies charter apply to other Total Group websites, and we recommend that you read them carefully.

The charter aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.

TOTAL MS is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.

  1. ​​​Purpose of processing, legal basis, the period of storage and types of data collected
    When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, in order to use the services available. 

    You gave us your consent to process your data. This information is needed to enable us to process your request. Without it, the information cannot be processed. You can withdraw your consent at any time without jeopardizing any processing operations that have already been completed, by writing to the following address: 2nd Level, Wisma Kemajuan, 2 Jalan 19/1B, 46300 Petaling Jaya, Selangor, Malaysia.

    Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. our data are kept for no longer than three (3) years with effect from your most recent contact with Total MS, and may if applicable be kept in intermediate files for the applicable limitation period.
     

  2. Recipients of data
    Your personal data may be communicated to one or more of the data controller's departments or to Total Group companies and one or more partners or independent distributors.
     
  3. Data Transfers
    Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately. 

    For the purposes of the services provided on this website, your contact information may be transferred to the following recipients: Partners, Total Group Companies or distributors located outside Malaysia.
     

    For this reason, the Total Group has adopted “Binding Corporate Rules” (BCR) governing intra-Group transfers of personal data originating in the European Economic Area. For data transfers not covered by the BCR, to countries outside the European Economic Area, other measures to ensure adequate protection are taken. 
     

  4. Data security and confidentiality 
    The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.
     
  5. Cookie management
    5.1  Principle

    A cookie is a file which enables a website to save the information relating to your computer’s browsing of the website visits, number of pages viewed,  to make your visits to the website smoother.

    You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”). 

    Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services. 

    5.2  Types of cookies, cookies and statistics, and settings
    The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below. 

    When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.

    5.2.1 How do you delete cookies, receive notification of their storage or change your browser settings?
    How do you delete cookies already stored on your computer?

     - On your workstation:
     - On the C:\ drive select the Windows folder;
     - Open the “Temporary Internet Files” folder;
     - Select all files (CTRL A);
     - Choose the “delete” option.

    How do you change browser settings to reject or be informed of the storage of cookies?
     - In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;
     - In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;
     - In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;
     - In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies” ;
     - In the Safari browser: Select “Preferences” then “Privacy” and select one of the following options regarding “Cookies and website data”: “Always block”, “Allow from current website only”, “Allow from websites I visit”.
     

  6. Your rights /Contact
    In accordance with current regulations, you have the right to access, rectify, delete and object to the use of your personal data.

    You can ask for your personal data to be sent to you and you have the right to give instructions for the use of your personal data after your death.  You can also ask for restriction of the data processing activity legal basis is consent or contractual or data portability.

    You can exercise your rights and ask us about the processing of your personal data by writing to 2nd Level, Wisma Kemajuan, 2 Jalan 19/1B, 46300 Petaling Jaya, Selangor, Malaysia.

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